MOG IRL Support

We're here to help. Most questions are answered in the FAQ below. If not, email us and we'll respond within 24 hours.

Frequently Asked Questions

How does the face scan work?

You take 3 photos (front, left profile, right profile). Our AI computes objective style indices for jawline definition, skin clarity, symmetry, and cheekbone structure — each on a 0–10 scale — and classifies your face shape. The whole thing takes about 45 seconds. All indices are AI-generated for educational and style purposes only and are not medical advice or a comparison with other people.

What does the subscription include?

The $2.99 USD/week subscription unlocks your Style Metrics screen and the personalized 14-Day Plan after each scan. It also includes cross-device sync via Apple ID. Billing starts immediately.

What is the $1.99 USD rescan?

A one-time purchase to run a completely new face scan. Use it whenever you're ready to see your updated scores and generate a fresh 14-day plan.

How do I cancel my subscription?

Cancel any time in Settings → Apple ID → Subscriptions → MOG IRL. You'll retain access until the end of your current billing period. Your data will be permanently deleted 14 days after your subscription ends.

How do I restore purchases on a new device?

Open the app, tap any paywall screen, then tap Restore Purchases. Your subscription and any rescan credits will be restored to your Apple ID.

Where are my face photos stored?

Photos are sent over HTTPS to our servers for one-time analysis. We keep only the 2 most recent scans, and delete everything 14 days after subscription cancellation. See our Privacy Policy for details.

How do I delete my account?

Inside the app: Profile → Delete Account. Or email info@myascensions.com from the address linked to your account. Deletion is permanent and immediate.

Face ID isn't working on cold open

Make sure Face ID is enrolled in iOS Settings, and that MOG IRL has permission (Settings → MOG IRL → Face ID). You can always sign back in with Apple as a fallback.

My scan is stuck at 90%

The AI analysis needs a good internet connection. If it stalls, close and reopen the app. If the problem persists, tap Report Issue from the scan screen or email support.

Can I get a refund?

All purchases go through Apple. Request a refund via reportaproblem.apple.com using the Apple ID you purchased with.

Still need help?

Please include your Apple ID email, the version of the app (Settings → About), and a short description of the issue. Screenshots help a lot!